Downtown wayfinding delivered to the Atlanta Downtown Improvement District in 2025: touchscreen kiosks, an ambassador booth, a full brand identity, a six-language motion loop, and the service blueprint tying them together, built for the 2026 FIFA World Cup and handed to ADID ahead of the tournament. Validated in usability testing with a 92.3% task success rate. Accessibility (ADA + WCAG) designed in from the first sketch. Rapoport designed the kiosk interface and contributed to the service blueprint. Run as a sponsored studio with the Savannah College of Art and Design.